Online Banking & Transfers Outside
of Scient Federal
Credit Union Service Agreement & Electronic Disclosure
Online Banking and
Transfers Outside Bank of America Service Agreement and Electronic Disclosure
Online Banking and
Transfers Outside Bank of America Service Agreement and Electronic Disclosure
Effective:
October 2012
Online Banking and Transfers Outside Bank of America Service
Agreement and Electronic Disclosure
Effective Date: November 18,
2011
Please read the entire Agreement carefully before
enrolling in the service or initiating any transactions.
Table
of Contents:
1. Scope of this Agreement
2. Accepting the Agreement
3. Governing Law and Relation to Other
Agreements
4. Fees
5. Definitions
6. Featured Internet Banking Services
7. Requirements for Enrolling in the Service
8. Electronic Disclosures
9. Emails and Address Changes
10. Privacy
11. Internet Security
12. Enrollment Process
13. Account Balances:
14. Bill Payment Service.
A. Enrolling in the
Service
B. Getting Started
C. Authorization to
process a bill payment
D. Limits on Bill Pays
15. Scheduling Bill Payments
16. Canceling or
Changing Bill Payments/Transfers
17. Our liability for
failure to Cancel or Stop the Payment
18. Other Features
Available through the Service
A. Stop Payment Feature
B. Check Reorders, Address
Change, Order Documents, Secure E-Mail & Secure File Delivery Services
19. Reg E Disclosures
A. Errors or questions
regarding EFT transactions
B. Consumer Liability for
Unauthorized Transfers
C. Other Problems
D. Disclosure of Account
Information to Third Parties
E. Our Liability for
Failure to Complete Transactions
F. Payment Guarantee
G. Documentation And Verification Of Payments And Transfers
20. Termination/Inactivity
21. Assignment
22. Ownership of
Material
23. Amendments
24.
Transfers Outside of Scient Federal Credit Union
A. What This Agreement
Covers
B. Accepting the Agreement
C. Definitions
D. Enrollment and
Approval of External Accounts
E. Fees
F. Processing of
External Accounts
G. Transaction Limits
H. Editing and Canceling
of External Transfers
I. Service Termination
and Changes in Dollar Limits
J. Governing Law and Relation
to other Agreement
1.
Scope of this Agreement
This
Agreement between you and Scient Federal Credit Union governs your use of our
online banking and bill pay Services (“Service”). The Service
permits our members to perform a number of banking functions on accounts linked
to the Service through the use of a personal computer. Our online banking and
bill pay services are intended for individuals 18 years of age or older.
2. Accepting the Agreement
After
you have carefully read this Agreement in its entirety and the linked Privacy
Notice, you will be asked to consent to (accept) the terms and conditions of
this Agreement. You should print and/or save a copy of this Agreement for
your records. You can use the print button on your browser to print this
document. You can also use your browser to save a copy of this document
on your hard drive. If you need help printing or saving this document, or if
you have any questions about this Agreement, please contact our member service
department. You can obtain a paper copy of this Agreement at any time.
When you click on the “accept” button below, you agree to the terms and conditions
of this Agreement. By accepting below, you also certify that you are able
and willing to accept the electronic version of this document and you
understand that you can print a copy and/or save it to your hard drive. If you
do not agree to the terms of this Agreement and/or do not accept the electronic
version of this document, select the cancel button below. You can
still enroll for the Service at a later time in person.
3.
Governing Law and Relation to Other Agreements
Accounts
and services provided by this financial institution may also be governed by
separate agreements with you. This Agreement supplements any other
agreement(s) or disclosures related to your account (s) and provided to you
separately.
4. Fees
Online banking is available to our members at no monthly
charge for all the account information services and transfers. Bill Pay is an optional service
available only for checking accounts. On the enrollment application, you
must specifically request to have the Bill Pay service added. You can also
request this service at any time after enrollment by contacting us (contact
information listed below). This service is available at no monthly charge.
5. Definitions
You or Your refers to the person(s)
subscribing to or using the Service.
We, Us or Our refers to Scient Federal
Credit Union and any agent, independent contractor, service provider, licensor,
designee, or assignee Scient Federal Credit Union may involve in the provision
of online banking.
Business Day refers to any calendar day
other than Saturday, Sunday, or any holidays recognized by Scient Federal
Credit Union. Bill payments are processed on all business days that both
the Federal Reserve Bank and the US Postal System are operating and open for
business. Account transfers are processed on all business days that the
Federal Reserve is open for business.
Business Day Cutoff refers to the cut-off time for posting purposes.
Our cut-off time is based on our business days and the Eastern Standard Time
Zone. For posting purposes, we will process all transactions completed by
6:00 PM on that business date. Transactions completed after 6:00 PM will
be processed on the following business day.
Consumer, Customer,
Member refers to a natural person who has an Eligible Account at
our Financial Institution with respect to which the Service is requested
primarily for personal, family, or household purposes.
Electronic funds
transfers (EFTs) refer to any transfer of
funds initiated through the Service instructing, or authorizing us to debit or
credit your consumer account. EFTs do not include bill pays or debits,
which are originated by check, draft, or similar paper instrument. Bill
Payments made electronically or via an EFT will be so designated within the
Service. If we authorize your account(s) for EFTs through the Service,
you have certain rights and responsibilities under the EFT Act (Reg E) which
are further detailed in section 20 of this Agreement.
Eligible
Accounts. You must have an existing account with us to enable our
online banking Service. An eligible account means any one of your
account(s) to which we may allow access via the Service under this Agreement.
Only a share draft/checking account may be eligible for bill payment
privileges. We may make additional accounts available for bill pay from time to
time as allowed by law.
To be an Eligible Account for the Service,
the account must be titled in your name either individually or jointly.
In addition, if you want to initiate bill payments or transfer requests from an
Eligible account(s) through the Service, you will also need the required
withdrawal authority over the account in order to complete the
transaction. If your account(s) require two signatures for withdrawal, we
may only grant view privileges to your eligible accounts through the Service. When
using the Service, you agree to maintain one or more eligible accounts with us
and to keep sufficient balances in any account to cover any transaction and
fees that are ultimately approved by or related to the Service.
Joint Accounts. If the accounts added to the Service are jointly held or
have multiple signers, you agree that access to the information and all
transactions initiated by the use of your Access ID and Password are authorized
unless we have been notified to cancel the Service.
Service Hours. You can use the Service seven days a week, 24 hours a
day although some or all features may not be available occasionally due to
emergencies or scheduled system maintenance. In addition, access to the
Service may be slower at times due to high Internet traffic or other factors
beyond our control. We are not responsible for any delays or difficulties
you may have in accessing the Services or certain features.
6.
Featured Internet Banking Services
Our Service will allow you to access your eligible
accounts.
The following features are currently available.
·
Up
to 4 months of complete internet transactional detail and history
·
Account
inquiries for balances, rates
·
Up
to 12 months of account statements
·
Secure
e-mails via the service’s messaging system
·
Secure
file transfers
·
Payments
to loans at this financial institution
·
Transfers
between your accounts at this financial institution
·
Transaction
downloads into Quicken® and Microsoft® Money
·
For
bill payment users, you can make one-time payments or fixed recurring payments
We
may add or remove certain features and/or functionality available from time to
time.
7. Requirements for Enrolling in the Service
Prior to enrolling in the service
and accepting the electronic version of this Agreement, you should verify that
you have the required hardware and software necessary to access the service and
to retain a copy of this Agreement. You will need the following:
·
An
eligible account with this financial institution
·
Internet
access
·
A computer
with a modem and Internet browser that can support SSL, 128-bit encryption. Microsoft
Internet Explorer 7 or later, Firefox 3.0 or later, or Safari 5.0 or later or
Chrome II or later should support this level of encryption
·
Access
to a printer and/or other storage medium such as a hard drive for downloading
information or printing disclosures
·
An
external email address
If
we revise hardware and software requirements, we will notify you of these
changes thirty days in advance and provide you an opportunity to cancel the
Service and/or change your method of receiving disclosures (e.g. Change to
paper format vs. an electronic format) without the imposition of any
fees.
Virus
Protection: You
should routinely scan your PC using a reliable virus detection product.
Undetected or unrepaired viruses may corrupt and destroy your programs, files,
and even your hardware. Additionally, you may unintentionally transmit
the virus to other computers. You are solely responsible for the
maintenance, installations, and operation of your computer. This
financial institution shall not be responsible for any errors, deletions, or
failures that occur as a result of any malfunction of your computer or software,
nor will we be responsible for any computer virus that affects your computer or
software while using our Service. With your acceptance below and Your use of
the Service, you agree that we shall not be liable for any indirect,
incidental, or consequential costs, expenses, or damages (including lost
savings or profit, lost data, business interruption, or attorney’s fees)
resulting from any errors or failures from any malfunction of your computer or
any virus or computer problems that you may encounter related to the use of the
service.
8. Electronic Disclosures
In
the future, we may deliver other disclosures to you in an electronic format.
Such disclosures may include: monthly account statements, deposit account
disclosures, notices regarding changes in account terms and fees, and privacy
notices. The equipment necessary for accessing these types of disclosures
electronically is described above in section 7. With your acceptance below, you
agree to accept online banking related disclosures in an electronic
format. You also agree that you have the necessary equipment for
accessing the service and for viewing electronic disclosures. You may
change the method of delivery at any time (e.g., from electronic format to
paper format) by contacting us at: memberservices@scientfcu.org or (800) 525-5943 or (860)
445-1060. You can also request paper copies of documents through the service.
Additional fees for paper copies may be imposed depending on the type of
account you have and/or the reason and frequency of your requests for paper
copies.
You should print or save a
copy of all disclosures delivered electronically.
9. Emails and Address Changes
When you enroll in the
service, we may send you a “Welcome” email. We will also send you emails
and/or secure messages through the service regarding important online banking
matters and/or changes to this Agreement. We must maintain your current
email address in order to deliver this information to you. You can notify
us of email address changes through the Member Services menu in our online
banking service. You can also contact us regarding such changes via
telephone, in person, or handwritten letter. You can send information to
us at: 60 Colver Avenue, Groton, CT 06340. Or contact us at this phone number:
(800) 525-5943 or (860) 445-1060.
10. Privacy
We
understand how important privacy is to our members. We have taken steps
to protect the privacy and security of your personal information as well as
your financial transactions with us. You should read our privacy
notice before completing the enrollment process for the service.
Our customer privacy notice can be obtained by
clicking on our privacy notice.
11. Internet Security
The Service utilizes a
comprehensive security strategy to protect your accounts and transactions
conducted over the Internet. Prior to activating your access to the service,
our member services department will verify your identity and authorization
against information associated with the Eligible account (s) that you request
to be tied to the service.
Access IDs and Passwords.
One of the main security features protecting the Service is the unique
combination of your Access ID and Password. During the enrollment
process, you will be asked to select a unique Access ID, and then choose
a Password that will be used to gain access to the Service. You
determine your own Password, which is encrypted in our database. No one
at this financial institution has access to this information.
Our Service also uses a
program called a "Password cracker" that will help you select a good Password
because your Password is used to access your accounts, you should treat it as
you would any other sensitive personal data. You should carefully select a Password
that is hard to guess. The Password cracker will encourage you to stay away
from words based on your name, address or other personal information. All Passwords
must have seven characters or more and have at least one upper case, one lower
case, numbers and symbols. The Service
will provide helpful tips to help you select a good Password. Keep your Password
safe. No Scient Federal Credit Union employee will contact you via telephone or
via email requesting your Access ID or Password. If you are contacted by
anyone requesting this information, please contact us immediately.
Memorize your Password and do not write it down. You should change your Password
every 90 days. This can be done at any time from the Account Maintenance
menu after you log on to the Service. If you disclose your Password
to anyone, and/or if you allow them to use the Password to access your
accounts, you are authorizing them to act on your behalf and you will be
responsible for any use of the system by them (i. e., such as when you provide
this information to a joint account holder and/or an aggregation service
provider). By accepting the terms of this agreement you acknowledge your
responsibility for protecting the confidentiality and security of your Access ID
and Password and you agree to change it every 90 days. You agree that we are
authorized to act on instructions received under your password and you
understand that we will not be liable for any losses resulting from you
permitting other persons to use your Access ID and Password to access the
Service.
Log-On Security. To help prevent unauthorized access to your
accounts your online session will end if we detect no activity for fifteen
minutes or up to sixty minutes if you update your settings. This is to protect
you in case you accidentally leave your computer unattended after you logged
on. When you return to your computer, you will be prompted to re-enter your Password,
and your session will continue where you left off. In addition, we will disable
your account after three unsuccessful login attempts.
Encryption. We ensure that the
data that you view and transmit over the Internet is safe by using a Secure
Socket Layer (SSL) connection from your browser to our servers. Once connected
to our transaction web server, all information to or from our server is
encrypted using 128-bit SSL encryption. An SSL connection prevents your
information from being viewed or tampered with. A web browser supporting
128-bit SSL encryption is required to connect to our Internet banking servers.
Most web browsers will give a visual indicating that an SSL connection has been
established. The indicator is usually shown as a lock or a key in the status
bar at the bottom of your browser window.
Cookies. A cookie is one, or more, pieces of
information stored on your computer. When you visit websites you may be sent a
cookie, and your browser stores it. The next time you visit, your browser
provides the cookie back to that website.
Many websites use cookies, to gather information about how users use
their website or to store preference settings. We use cookies to help prevent
unauthorized access to Internet Banking. If you reject cookies, you may not be
able to use the functions on our website. You can check your browser settings
to see if you are configured to receive cookies. Many browsers can be
configured to notify you when you are receiving cookies, or when you are
rejecting cookies. In Internet Explorer, follow the Tools/Internet
Options/Security menu. In Netscape, follow the Edit/Preferences/Advanced menu.
12.
Enrollment Process
You
must complete the enrollment process to use the Service. You can
enroll via the Internet or you can enroll in any of our offices. The online
enrollment process involves completing a secure online application that will
identify you and all the information that we will need to enable the
Service. You will choose your Access ID and Password during the
enrollment process. Once the information entered is verified against your
account information held with Scient Federal Credit Union, you will
automatically be enrolled in online banking.
13. Account Balances
Balances shown in your
accounts may include deposits subject to verification by us. The balance may
also differ from your records due to deposits in progress, checks outstanding,
or other withdrawals, payments or charges. A transfer request may not result in
immediate availability because of the time required to process the request. A
transfer request must be made before the cut-off time to be available for bill
pay on the same business day. Transfers will be processed within one
business day of the completed transfer request if the request is made by 6:00
PM EST. The balances are updated periodically and the system will display the
most current information. There may be situations that cause a delay in
updating your balances. The system will use the most current balance available
at the time of a transaction to base our approval for bill pays and account
transfers.
14. Bill
Payment Service
A.
Enrolling in the Service. You can request access to
our bill payment services during the enrollment process by clicking on the Pay
Bills tab. You may also enroll for bill payment services by contacting us
at (800) 525-5943 or (860) 445-1060 or you can enroll in person at one of our
offices. If you have previously enrolled for our online banking Services,
you could also send us a secure email through the Service.
B.
Getting Started. In order to pay bills
online, you will need to set up your payees by choosing from the database of
vendors (payees) that already exist or you can schedule a payment by entering
the necessary payment address information. We will process all payments
to payees that have a US Postal address. Due to liability issues, we will not
accept payments to federal, state or local tax agencies or payments to settle
securities transactions. Otherwise, there are no restrictions on whom you pay
or how many payees you may establish. The bill payment service will allow
you to see a history of all the payments made from your accounts.
C.
Authorization to process a bill payment. When you schedule or edit a
bill payment, you authorize this financial institution to withdraw the
necessary funds from your account on the date you schedule the payment to be
initiated. If you schedule a payment after the cut-off time and/or if the scheduled
payment day falls on a holiday or non-business day, the bill payment will
normally be charged to your account the following business day if there are
sufficient funds in your account.
D.
Limits on Bill Pays.
The
available (collected) balance in your checking plus your overdraft limit (if
applicable) will govern the daily dollar limit for all of your bill
payments. You can withdraw up to the system’s available balance as long
as your account shows sufficient funds or you have sufficient availability in
your overdraft line of credit to cover your payments. If a bill payment
results in an overdraft to your Eligible account, we may assess a per item
overdraft charge pursuant to the most current fee schedule previously provided
to you. If for any reason a scheduled payment processed through the Service is
declined, it will automatically be rescheduled for the following business day.
The Service will notify you of this action by sending you a "message"
that will appear the next time you log on. The Service will continue to attempt
to pay the bill on the following business day.
After the second failure, You must reschedule.
15. Scheduling Bill Payments
Payments
can be entered as a one time or recurring transaction. Payments may be
scheduled for the next business day or any date in the future at any time of
day, but they will only be processed once a day before our cut-off time 8:00am
EST on any business day. If you attempt to schedule a payment for that day
after 8:00am EST, the system will notify you that you need to change the date
to the next business day. Anything scheduled on a non-business day, or
after the cut-off time, will not be sent out until the following business
day. Payments that you make through the service are processed either electronically
or by check. In general, the system will attempt to tell you when you can
expect the payment to be received by the payee. The estimated payment delivery
time frame is typically shown on the check below the amount line. Since
we must forward the funds and billing information to the payee, some lead-time
for payments is necessary. Payments made electronically are generally
received and credited by your Payee within two (2) business days. Payments made
by check are generally received and credited by your Payee within five (5)
business days. Our service assumes the payee/vendor will promptly process the
payment on the business day it is received. Any delays caused by the
payee/vendor would result in additional days before the payment would show on
their records. If the bill payment-processing agent or this financial
institution has to send a paper check in the US Postal system, we typically
suggest that you schedule the payment at least five (5) business days prior to
the payee’s due date. If the payee accepts electronic payments, we
suggest that you schedule the payment at least three (3) days prior to the
payee’s due date. In all cases, the payment should be delivered to the
payee/vendor and credited to your account at least by the tenth (10th)
business day after the payment was approved and charged to your account.
By
using this service, you authorize us, and any third-party payment-processing
agent we may use, to choose whatever method we feel is the most effective method
to process your transaction. The suggested time frames for scheduling payments
generally will be determined by the way the payment is sent to the payee.
16. Canceling or Changing Bill
Payments/Transfers
You
cannot cancel a bill payment or transfer after it has been entered into the
system and the information has been processed and/or transmitted to us;
however, you can change a payment or transfer that is still “pending”. In some
circumstances, we may be able to stop a bill payment that is issued by paper
check. You must notify this financial institution as soon as possible if
you want to cancel such a payment. We need sufficient time to notify the
bill payment processor. To stop a bill payment issued by check, notify us
at: (800) 525-5943 or (860) 445-1060. Or you can send a
us a secure e-mail within the service. If you request cancellation or stop
payment on a bill payment issued by check, we may charge a stop payment
fee. See our current schedule for fees and charges for further
information. However, there is an alternative, less expensive method for
canceling or changing a pending transfer or bill payment that has not been
submitted for processing. To use this method, follow the procedures
below:
·
Log
in and make edits to pending payments and/or transfers
·
Make
your edits before our cut-off time 12:00am EST for any payments and transfers
scheduled to be processed the next business day. Up until that time, you
may go into any pending payment and revise the amount or payment information
·
Change
the bill payment or transfer amount to $0.00
·
If
you accidentally transfer funds, simply schedule another transfer to move funds
to back to the original account
You
can send us a secure email or call us for assistance at: (800) 525-5943 or
(860) 445-1060. If you request our assistance, we must receive your request
three business days or more before the transaction is scheduled for
processing. If you call, we may also require you to put your request in
writing and get it to us within fourteen days after the call.
17. Our liability for failure to Cancel or
Stop the Payment
If
you attempt to cancel a transfer or payment in accordance with the instructions
in section 17 and we do not do so, we will be liable for your losses or
damages. However, in no event shall we be liable for damages in excess of
your actual loss due to our failure to complete a transfer, and we will not be
liable for any incidental, special or consequential damages.
18. Other Features Available through the
Service
A.
Stop
Payment. The stop payment feature within the service should not be
used to cancel transfers and bill payments. The stop payment feature within the
Service is only for stopping payments on checks that you have
written. This feature is accessible through the “User Services” menu
and it provides you a means to securely forward your stop payment requests to
us via email for processing. There would typically be a stop payment fee
associated with this service. Please refer to our current schedule of
fees and charges for additional information on fees and service charges
associated with stop payments. Additional terms of acceptance or
disclosures may apply on the Stop Payment service and these disclosures will be
made at the time you complete the request.
B.
Check Reorders, Address Change, Order Documents,
Secure E-Mail & Secure File Delivery Services.
These
services are also currently available. The secure mail or secure file
transfer features in our Service provide you a means to forward various types
of service requests to us in a secure manner. For example, you can
reorder checks; change your address, and/or request delivery of certain
documents. There may be additional fees associated with some of
these services, such as check reorders. Generally, requests received
through the secure mail feature of the Service will be processed within one to
two business days using procedures that we would use to handle similar requests
received by mail or fax. For urgent requests, such as those for bill pay
stop payments written by check, we recommend that you contact us directly by
telephone, secure e-mail or in person.
19. Reg E Disclosures
The
EFT Act, most commonly known as, Regulation E, provides consumers with certain
rights and responsibilities with respect to EFTs initiated through our Internet
Banking Service. Please read the following EFT disclosures
carefully. You should print a copy of this information for future
reference.
A. Errors
or questions regarding EFT transactions. In case of errors or questions about your
electronic transfers contact us at (800) 825-5943 or (860) 445-1060, 60
Colver Avenue, Groton, CT 06340 or email us at memberservices@scientfcu.org. Initiate a payment
inquiry through the secure e-mail within the Service. Contact us as soon as you can if you think
your statement or account history is wrong, or if you need more information
concerning an EFT transaction in your statement and/or history. We must
hear from you no later than sixty days after we sent the FIRST statement on
which the problem or error appeared. If you believe your Access ID or Password has
been compromised, lost or stolen or that someone has transferred or may
transfer money from your account without your permission, call us immediately
via any of the methods noted above. Please include the following information in
your notification:
· Name
· Account number and Access
ID
·
Description
of the error or the EFT transaction you are unsure about. Explain as clearly as
you can why you believe it is an error or why you need more information
· Tell us the amount of the
error
For a bill payment error include:
·
The
Scient Federal Credit Union account number used to pay the bill
·
Payee
name
·
Date
the payment was scheduled
·
Payment
amount
·
Payee
account number for the payment in question
·
Payee
phone number
If you tell us orally, we may require that you send us
your complaint or question in writing within ten business days. We will
determine whether an error occurred within ten business days after we hear from
you and will correct any error promptly. If we need more time, however,
we may take up to forty-five days to investigate your complaint or
question. If we decide to do this, we will credit your account within ten
business days for the amount you think is in error, so that you will have the
use of the money during the time it takes us to complete our
investigation. If we ask you to put your complaint or question in writing
and we do not receive it within ten business days, we may not credit your
account. For errors involving new accounts, point-of-sale, or foreign-initiated
transactions, we may take up to ninety days to investigate your complaint or
question. For new accounts, we may take up to twenty business days to
credit your account for the amount you think is in error. We will tell you the
results within three business days after completing our investigation. If
we decide that there was no error, we will send you a written
explanation. You may ask for copies of the documents that we used in our
investigation.
B.
Consumer Liability for Unauthorized Transfers. Tell us AT ONCE if
you believe your Access ID or Password has been lost or stolen.
Telephoning is the best way of keeping your possible losses down. You
could lose all the money in your account (plus your maximum overdraft line of
credit). If you tell us within two business days, you could lose no more than
$50 if someone used your Password without your permission. If you believe your Password
has been compromised, lost or stolen and you tell us within two business days
after you learn of the loss or theft, you can lose no more than $50 if someone
used your Password without your permission. If you do NOT tell us
within two business days after you learn of the loss or theft of your Password
and we can prove we could have stopped someone from using your Password without
your permission if you had told us, you could lose as much as $500. Also,
if your statement shows transfers that you did not make, tell us at once.
If you do not tell us within sixty days after the statement was mailed to
you, you may not get back any money you lost after the sixty days if we can
prove that we could have stopped someone from taking money if you had told us
in time. If a good reason (such as a long trip or a hospital stay) kept
you from telling us, we will extend the time periods. If you believe your
Password has been lost or stolen or that someone has transferred or may
transfer money from your account without your permission, call or write to us
pursuant to section 20 Errors and Questions. Please remember that when
you give someone your Access ID and Password, you are authorizing that person
to use the Service and you are responsible for all transactions the person
performs using the Service with your Access ID and Password. All
transactions that person performs even those transactions that you did not
intend or want performed are authorized transactions. If you notify us
that the person is no longer authorized, then transactions that person performs
after the time you notify us are considered unauthorized. Transactions
that you or someone acting with you initiates with fraudulent intent are also
authorized transactions. For your protection, safeguard your Access ID
and Password and sign-off after every online banking session. A consumer
has no liability for erroneous or fraudulent transfers initiated by an employee
of a financial institution.
C.
Other Problems. If you believe an error, other than an EFT
problem or unauthorized transaction has occurred you can contact us at: (800)
525-5943 or (860) 445-1060 or send
an e-mail to memberservices@scientfcu.org. You can also report a
problem through the secure e-mail within the Service.
D.
Disclosure of Account Information to Third Parties. We will disclose
information to third parties about your account or the transfers you make:
· Where it is necessary for
completing transfers or
·
To
verify the existence and condition of your account to a third party such as a
credit bureau or merchant
· To comply with a governmental
agency or court order
· If permission is given to
us by you, which we may require in written form
· It is necessary to assist
us in the collection of information for internal use
·
It
is necessary for the security purposes of our service providers, our servicing
agents, and/or contractors providing our Internet Banking and electronic funds
transfer service
· It involves a claim by or
against us concerning a deposit to or withdrawal from your account.
Please refer to our privacy notice for additional detail on
disclosure of account information.
E. Our
Liability for Failure to Complete Transactions.
If
we do not complete a transaction to or from your account on time or in the
correct amount according to our agreement with you, we will be liable for your
losses or damages. However, there are some exceptions. We
will not be liable if any of the following occurs:
·
If
through no fault of ours, you do not have enough money in your account to make
the bill payment or transfer
·
If
the account has been closed
·
If the bill payment or transfer would go over
the credit limit on your overdraft line of credit, or if the overdraft line of
credit has been closed
·
If
your computer, software, telecommunication lines were not working properly or
were temporarily unavailable and this problem should have been apparent to you
when you attempted the transfer or bill payment
·
If
you had knowledge of or questions about the possible malfunction of our system
when you initiated the transaction
·
If
circumstances beyond our control such as (fire or flood) or other
uncontrollable circumstances (mail delays, telecommunication outages, power
failures, etc) prevent proper completion and delivery of transactions despite
reasonable precautions that we have taken
·
If
you provide incomplete or inaccurate information to us regarding the account or
transaction
·
It
can be shown that the merchant or payee received the payment within the normal
delivery timeframe and failed to process the payment through no fault of this
financial institution and/or our service providers
·
If
your account has been tied up by legal proceedings (court order, garnishment)
or other actions that prevent us from making a payment or transfer
·
Other
applicable laws and/or regulations exempt us from liability
In no event shall we be
liable for damages in excess of your actual loss due to our failure to complete
a Timely Payment and we will not be liable for any incidental, special, or
consequential damages. There may be other exceptions stated in our
deposit account agreements with you. We will be liable for damages, as
specified below in part (f) where the system caused a bill payment delay or
failed to process a bill payment by the tenth business day following the date
your account was charged for the payment.
F.
Payment Guarantee
If
a properly scheduled payment is not received and posted on time by the payee,
we will attempt to have any late fees or assessed finance charges removed.
(Finance charges are calculated based on your payment amount rather than your
entire balance.) If the payee is unwilling or unable to remove them, we will
pay the fees and finance charges directly to the payee. In addition, we will
attempt to have your account noted appropriately to ensure that the situation
does not negatively impact your credit rating. (NOTE: Please refer to your
Electronic Funds Transfer Disclosure for important information on the
limitations of reimbursable fees and finance charges.)
The
Payment Guarantee applies to late fees and/or finance charges associated with
the late posting of a payment, provided that the following conditions are met:
1.
The payment was scheduled to be delivered on or
before the due date of your bill, excluding any grace periods. (The one
exception to this guideline is that mortgage payments may be scheduled so that
the payment is sent on or before the due date, excluding grace periods. For
example, a mortgage payment due on July 1st, with a 15-day grace period, must
have a “Send On” date no later than July 1st.
2.
The payment amount did not exceed $25,000.00.
3.
The payment was not made to an excluded payee:
a.
Payments that failed due to insufficient funds or
other reasons
b.
Payments to payees located in the Armed Forces
Postal Codes such as AE & AP
c.
Payments to settle securities transactions
d.
Payments to payoff special or delayed financing for
purchases
e.
Payments to credit counseling agencies who pay
creditors on your behalf
4.
The payment was not made to a prohibited payee.
Payments to the following payees are not permitted through this service:
a.
Payments to payees outside of the United States
b.
Court-ordered payments such as alimony, child
support, speeding tickets, etc.
c.
Tax entities
d.
Collection agencies
5.
The information supplied by you is correct (payee
name and address, your name and account number as it appears on the payee's
records).
G. Documentation And
Verification Of Payments And Transfers - Information regarding online banking
transactions will be reflected in the account detail and account history
sections of the service and in your regular monthly account statement(s). You can print a copy of
online statements, but for certain accounts, our statement format may be wider
than your browser’s default printer setting support and may not automatically
print correctly or cut off the right-hand side of the page. Our
"help" menu in the online banking service will explain how to change
the browser’s printer settings to show the entire statement.
Additionally, many of our pages in the online banking service actually contain
several areas of information. To print the section that you want, you may want
to always click once in the area with the left mouse button to let the browser
know which "frame" section you want to print.
20.
Termination/Inactivity
At
anytime, we may cancel all or part of the Services that we generally
offer. Access to our Service may be canceled in whole or part without
prior notice due to insufficient funds in one of your accounts or other
circumstances that may create an unanticipated liability to us. If
your account(s) is closed or restricted for any reason, or if there has not
been any online banking or bill payment activity for a period of 120
consecutive days, Internet Banking accessibility will automatically terminate. You
will remain responsible for all transactions approved by the system prior to
the cancellation, and for any other fees associated with the service. After
cancellation, service may be reinstated once sufficient funds are available in
your accounts to cover any fees and other pending transfers or debits. In order
to reinstate services, you must call our member services department.
You
may terminate the use of our Service by contacting us via US mail, e-mail, or
personal delivery. If you terminate bill payment service, you authorize us to
continue making payments and other previously authorized transactions until we
have a reasonable opportunity to act upon your termination notice; you also
agree to pay all applicable fees and charges. Once we have acted on your
notice, we have no further responsibility to make any payments or previously
authorized transactions.
21. Assignment
You
may not assign this agreement to any other party. We may assign or delegate,
this agreement in part or whole, to any third party.
22. Ownership of Material
Unauthorized
use or reproduction in whole or part is prohibited. Scient Federal Credit
Union and the Scient Federal Credit Union logo are the registered service marks
of Scient Federal Credit Union. Unauthorized use or reproduction in whole
or part is prohibited.
23. Amendments
We will provide notice of
all future amendments to the Internet Banking Agreement by posting them on our
website for at least thirty days. If the changes have an adverse affect on you
or the services offered, we will provide you at least thirty days prior
notice. Amendments or changes to term(s) and/or condition(s) may be made
without prior notice if it does NOT result in higher fees, more restrictive
service use, disclosure of additional account
information to third parties, or increased liability to you. Also, if a
change in term(s) or condition(s) is necessary to maintain or restore the
security of our system or your account(s), no advance notice is required. Upon
notification of any change in terms, if you do not agree with the change(s),
you must notify us in writing or via email to cancel your access to the
Service. Your continued use of the affected change in Service
constitutes your agreement to the amendment (s).
24.
Transfers Outside of Scient Federal Credit Union
A.
Accepting
the Agreement. When you accept these terms and conditions, you represent and
warrant that you are an authorized user acting with full authority, and that
you are duly authorized to execute this Agreement. When you click on the
“accept” button below, you represent that you are the owner of the account (s)
selected for the External Transfer service and/or that you have been authorized
by the owner of the account(s) to enroll for this service. Clicking on the “accept” button also
indicates your acceptance of the terms and conditions of this Agreement in this
electronic format. If you do not agree to the terms of this Agreement and/or do
not accept the electronic version of this agreement, select the cancel button.
B.
Definitions
External Accounts -
Accounts held by financial institutions other than Scient Federal Credit Union
are referred to within this Agreement as “External Accounts”.
External Transfer –
refers to the transfer of funds between your deposit accounts at Scient Federal
Credit Union and accounts held at other financial institutions (External
Accounts).
Inbound Transfer –
refers to a transfer of funds “to” your deposit account(s) at Scient Federal
Credit Union from an External Account.
Outbound Transfer -
refers to the transfer of funds “from” your deposit account(s) at Scient
Federal Credit Union to an External Account.
Next-Day Transfers -
Funds are debited and credited within 3 business days after you initiate the
external transfer request.
Cut-off Time - The
cut-off time for scheduling external transfers is 2:00pm EST. Any External
Transfer request made after the Cut-Off Time will be initiated the next
business day.
C.
Enrollment
and Approval of External Accounts. You may enroll for the External Transfer
feature within the Internet Banking Service.
As part of the enrollment process, you will need to request approval of
each External Account that you wish to use for the External Transfer service.
You agree that you will only attempt to register accounts for which you have the
authority to transfer funds.
D.
Fees
for External Transfers
Inbound Transfers: There is no fee for
transferring funds into the credit union.
Outbound Transfers: There is no fee for
transferring funds from the credit union.
E.
Processing
External Transfers. We reserve the right
to process any transaction as a Three (3) Business Day transfer. An External
Transfer request remains in “processing” status until fully processed. Transfers in “processing” status will appear
in “Transfer History” within the Transfer Funds tab in the Service. Three Business-Day Transfers typically remain
in “processing” status until the close of the third business day after the
transfer request is initiated.
F.
Transactional
Limits. Transactional Dollar limits may be imposed for In-Bound and Out-bound
Transfers. These limits will be
disclosed to you upon approval of your External Account(s). Any dollar limits
imposed will apply to the total of all transfers to a specific External Account
on any given day. Any transfer initiated
on a day that is not a business day, as defined within our Internet Banking
Agreement, counts toward the applicable limit for the next business day.
G.
Editing
or Canceling External Transfers. Pre-Scheduled External Transfer requests can
be edited or canceled prior to our Cut-Off Time of 2:00pm EST on the scheduled
processing date. After our Cut-Off Time
of 2:00 PM EST the External Transfer request is submitted to Scient Federal
Credit Union and its service provider(s) for processing and we will not have
sufficient time to respond to any cancellation requests.
H.
Service
Termination and Changes in Dollar Limits. You agree we may cancel your access
to the External Transfer service, without prior notice, upon the occurrence of
any of the following events, or any other event that creates an unanticipated
liability for this Institution:
·
Any
of your accounts with Scient Federal Credit Union are not current or are not in
good standing.
·
You
have had an overdraft, an over-limit item, or an item returned for insufficient
funds with respect to any Scient Federal Credit Union account during the
current or three prior calendar months.
·
You have had any prior External Transfer
canceled, revoked, or uncompleted due to insufficient funds, revoked
authorization, stopped payments, frozen accounts, or any similar reason.
Furthermore,
we may change the dollar limits for External Transfers at any time. Any decrease will be subject to notice, as
required by law, but you agree that we may reduce your limits without prior
notice upon occurrence of any of the events listed in this section of the
Agreement.
I.
Governing
Law and Relation to Other Agreements. Accounts and services provided by Scient
Federal Credit Union may also be governed by separate agreements with you. This Agreement supplements any other
agreement(s) and/or disclosures related to your account(s) and provided to you
separately.
This Agreement shall be governed by and construed in
accordance with federal laws and the laws of the State of Connecticut, without
regard to its conflicts of laws provisions.
Proceed with enrollment for The Service. By clicking on the
"Accept" button below you are acknowledging that you have read and
agree to the terms and conditions of this Agreement and would like to proceed
with online registration.
(If you do not agree,
choose cancel below.) If you click “I don’t accept” you can still enroll in our
online banking service at a later time by completing an application in one of
our offices. You will still be asked to accept the Terms of this
Agreement.